1. Where we ship
Norway, Sweden, Denmark, Finland, Iceland, and EU countries at launch. UK and other European countries on the roadmap for early Year 2.
2. When it arrives
Norway: 2 – 4 working days from dispatch. Rest of the Nordics: 3 – 7 working days. EU: 4 – 10 working days. All estimates from dispatch, not from order.
3. When we dispatch
Subscription orders are roasted within 48 hours of dispatch. One-time orders ship within 72 hours of the roast. If your order is placed later in the week, it may ship the following Monday to preserve freshness.
4. Shipping cost
Calculated at checkout based on weight and destination — never surprises. Free shipping thresholds may apply and are shown at checkout.
5. Right of withdrawal
Under Norwegian consumer law (angrerett), you have 14 days from delivery to change your mind. Return unopened coffee for a full refund. Return costs are yours unless the coffee is faulty.
6. Faulty coffee
If a coffee is defective — wrong lot, damaged bag, obvious roasting fault — write to kahawa@akemogroup.com within 30 days of delivery. We will replace or refund at no cost. We may ask for a photograph.
7. Missing or late deliveries
If your delivery is more than 5 working days late (Norway) or 10 (elsewhere), let us know. We will investigate with the carrier and update you within one business day.
Last updated 2026 · Reviewed by Norwegian counsel before launch.